Privacy policy

Red Gold Roses Limited (“we”, “us”, or “our”) values the relationship with all of you and respects the concerns you might have about privacy. This Privacy Policy (and our Terms and Conditions) describes the personal information we collect, how we use and otherwise handle it. We also describe the measures we take to protect and secure the information. Please read the following carefully to get a clear understanding. This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. You will be notified of any Privacy Policy changes on our Privacy Policy Page. For the purposes of the Data Protection Act 1998, the data controller is: Red Gold Roses Limited (a company registered in England and Wales with company number 9036291, and registered office at 88-90 Hatton Garden, London, EC1N 8PN, United Kingdom).

1. INFORMATION WE COLLECT

The personal information about you may come from various sources: our site, our social media platforms, our networking or at an event. When you visit the site, our social media platforms, we may collect certain information by automated means, using cookies, web server logs and web beacons. You may also choose to provide personal information to us when you participate in an offer or promotion, or when you make a purchase on our site or at our counters. The types of personal information we may collect and you may provide includes: name, postal address, email address, and mobile or other phone number; age and date of birth; gender; payment information, and billing address; your purchase history; product preferences; your skincare concerns; contact information for other people you would like us to contact; and content you provide (such as reviews, comments, photographs and videos); information provided to us by social networks when you visit our social media platforms.

2. HOW WE USE THE INFORMATION

We may provide services to you; respond to your enquiries; send you promotional materials or other communications; process your payment; communicate with you about, and administer your participation in, promotions, special events, and other offers; operate and communicate with you about our social networking; comply with applicable legal requirements; evaluate and improve our business. 

3. INFORMATION WE COLLECT BY AUTOMATED MEANS

We use technologies such as cookies, web server logs and web beacons. Information we may collect include: Internet protocol (IP) address used to connect your computer to the Internet, browser (type and version), time zone, language, domain, operating system, platform or other system settings: information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site, products searched for or viewed, page response times, download errors, length of visits, page interaction, and methods to browse away information and any phone number used to call us. 

4. TECHNOLOGIES WE USE

Cookies, Web Server Logs and Web Beacons. A Cookie is a small file sent to your Internet-connected device to identify your browser or to store settings/information in your browser. Your browser may notify you when you receive cookies and how to restrict or disable certain cookies. By continuing to browse, you are agreeing to the use of cookies. However, please note, that without cookies you may not be able to use all of the features of our site. Our web servers may log details such as your operating system, browser type, system settings, as well as the language, the country and time zone in which your device is located. The logs may record also the address of the web page that linked you to our site. On our web pages we may place tags called “web beacons” to control which web servers collect this information. These are computer instructions linking web pages to particular web servers and their cookies.

Third Party Web Analytics Services. Third party web analytics services might be used by us, such as those of Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons (over which we have no control) to help us analyse and evaluate the use of the site by visitors. Some browsers indicate the Google Analytics cookie and allow you to decline them on a case-by-case basis.

Targeted Advertising. We may contract with third-party advertising networks. They would collect IP addresses and other information using cookies, web server logs and web beacons on our site and emails; on third-party emails/websites; and on advertising placed by us on third-party sites (where we have no control). They use the mentioned information to provide tailored advertisements about products and services (including for companies not connected to us). You may see these advertisements on this site and other websites.

5. HOW WE USE THE INFORMATION COLLECTED BY AUTOMATED MEANS

We may use the information collected on this site to deliver content, for market and data analytics and research, for system administration purposes (to determine whether you’ve visited us before or are new to us), and for compliance with our policies and industry standards, legal obligations, and the enforcement of our Terms and Conditions.

6. INFORMATION WE SHARE

We do not sell, rent or otherwise disclose personal information we collect, except as described here. We may share with:

  • Third party service providers performing services on our behalf as per our instructions. We do not authorise them to use or disclose the information except as necessary to perform the job on our behalf or to comply with legal requirements. These are entities that: fulfil orders; process credit card payments; provide web hosting and marketing services; and provide data cleansing and analytics services.
  • Third parties with your consent (e.g., our Facebook application may share information with your Facebook friends or other Facebook users).
  • Also, we may share information about you: when required to do so by law or a legal process; to government officials, when disclosure is necessary to prevent physical harm or financial loss, or when or actual fraud or any illegal activity is investigated.
  • In addition, we reserve the right to transfer information in case of: selling or buying any business or assets, as we may disclose your personal data to the prospective seller or buyer; we transfer or sell a portion or all of our business or assets to a third party. Should such action occur, we will use our efforts to guide the transferee to use personal information you have provided in a consistent with our Privacy Policy manner.
7. YOUR RIGHTS AND CHOICES

We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.

8. EMAIL OPT-OUT

You can tell us not to send you marketing communications at any time by email.

9. WITHDRAWING CONSENT

You may withdraw or object at any time on legitimate grounds any consent you previously provided to us, to the processing of your personal information. We will consider the request and apply your preferences, within a reasonable amount of time, as required by applicable law. We may still process your personal data to give effect to your request, for example, or to safeguard our business. In some circumstances, this your action (withdrawing your consent to use or disclosure of your personal information) will mean that you cannot take advantage of some of our products or services.

10. REVIEWING, UPDATING AND MODIFYING PERSONAL INFORMATION

Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. You may request to review, change or delete your personal information by sending an email to info@redgoldlondon.com

11.   DATA TRANSFERS

We may transfer your personal information to countries other than the country where the information was collected (which may include countries outside the European Economic Area (“EEA”) (including the USA)). The information we collect about you may also be processed by staff who work for us or one of our distributors operating outside the EEA. Such staff may fulfill your order, process your payment details and provide support services. By submitting your personal data, you understand and agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and applicable law.

12.   HOW WE PROTECT PERSONAL INFORMATION

We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

13.   LINKS TO OTHER WEBSITES

For your convenience our website may provide links to other websites (they may operate independently from us). We suggest you review the privacy policies of the linked sites if you visit them. We are not responsible for the linked sites’ content, any use of the sites, or the privacy practices of the sites.

14.   COOKIES

Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to make our website easier for you to use. You may use the slider control below to adjust your cookie preferences. Adjusting your cookie preferences may disable certain functionality on this website, as described below.

This website will:
  • Remember what is in your shopping basket
  • Store custom user preferences and personalisation data
  • Allow you to share pages with social networks like Facebook
  • Send information to other websites so that advertising is more relevant to you

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org 

15. HOW TO CONTACT US AND ACCESS TO INFORMATION

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at info@redgoldlondon.com. The Data Protection Act 1998 gives you the right to access information held about you. Your right can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

16. NON-WAIVER

No failure to exercise and no delay on our part in exercising any of our rights, remedies, powers or privileges under these Terms & Conditions (of which this Privacy & Cookie Policy forms part) and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on our part.

17. LAW & JURISDICTION

This Website, any content contained herein and any contracts entered into as a result of usage of this Website shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts. All contracts are concluded in English.